Cutting a subscription brand’s churn-adjusted CAC
Fernhill
- -44%
- Churn-adjusted CAC
- 2.7x
- LTV to CAC
- +118%
- Retained subscribers
Independent digital agency
Websites, campaigns and the tracking that ties them together — designed, built and run by one team that answers for the result.
Trusted by teams that measure everything
What we do
Most agencies hand you between specialists and lose something at every handover. We keep the build, the campaigns and the measurement in the same room.
Case studies
Every number below came out of the client’s own account, not our slide deck. Where a campaign underperformed, that is in here too.
Process
No long onboarding, no handovers, no vanity dashboards. The same people who plan the work are the ones who run it and report on it.
We go through what you already have — the site, the campaigns, the numbers behind both — and tell you what is working before we propose anything.
Design, development and measurement handled together, so nothing arrives half-finished waiting on another supplier.
We keep working against your numbers rather than a retainer checklist, and send one page a week you will actually read.
Reviews
Unedited, and from people still working with us. We would rather you heard it from them than read another page of our own claims.
They spent the first three weeks telling us our tracking was broken instead of spending our money. That honesty is why we are still with them two years later.
Our cost per lead halved and — more importantly — sales stopped complaining about lead quality. That had never happened with an agency before.
The monthly report is one page and I actually read it. They tell us what to stop doing, not just what they did.
They turned down two of the channels we asked them to run because the numbers did not support it. That is the whole reason we trust the ones they do run.
Our previous agency sent a 40-page report nobody read. This one sends a page, and it always ends with what they are changing next.
They rebuilt our tracking before touching a bid. Painful for a month, then everything downstream finally made sense.
A free 30-minute account review. No pitch deck, just findings.